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Article Cover Image (GrowthGenie360's Community Connect Session with Edwin Arenas - Aug 2026)

AI Chatbots and AI Agents: What They Mean for Your Business

AI and Automation
August 26, 2026•1 min read

You may already use AI to draft emails or answer questions. But what about the work that follows—updating a contact, scheduling an appointment, or keeping track of unanswered inquiries?

In this Community Connect session with GrowthGenie360, Edwin Arenas, Operations Manager at LOJO Marketing, explores how AI agents can help move everyday business tasks forward. The conversation covers practical uses, the preparation involved, and how to start small.

Here are a few highlights from the discussion:

  • Understanding AI chatbots and agents. Edwin explains how conversational AI and agents approach tasks, including how agents use connected tools to work toward a specific goal.

  • Supporting lead follow-up. The session explores how an agent could answer questions, gather details, update contact records, and notify the right team member.

  • Making appointment scheduling easier. Booking, rescheduling, cancellations, and reminders are discussed as opportunities to reduce routine back-and-forth.

  • Giving AI clear instructions and limits. Documented processes, appropriate tool access, and ongoing review help guide an agent’s work. Edwin also introduces how these workflows can come together in GrowthGenie360.

  • Starting with a manageable internal task. A weekly summary of pending work is one example Edwin suggests for learning, testing, and building confidence before introducing customer-facing automation.

A key takeaway: begin with one repeatable process you understand well. Writing down the steps can help you identify where AI could support your team and where a person still needs to review or decide.

Watch the full session for the examples and discussion, and consider which recurring task in your business could be a useful starting point.

Find a Practical Starting Point for AI

Want help identifying where AI could fit into your business? Schedule a no-obligation call with our team to talk through your current processes and find a practical place to start.

Book a call with LOJO Marketing.

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Diana Buenaobra

Diana Buenaobra

That girl who’s always carried a notebook and pen wherever she went, that student who always volunteered to recite her assignments in English class—yep, that was me; guilty as charged! I grew up treating writing as my best friend: my refuge, my go-to, the one who knows my uncensored thoughts. A few decades later, I find myself translating the very thing I love into my profession, creating compelling content for various purposes. I use my rich background in academia, government, private institutions, non-profit organizations, and startups—locally and internationally—to collaborate with clients in solving their problems and achieving their goals. It thrills me to see a blank canvas (an empty word processor, that is) transform into a masterpiece (blogs, ads, social media posts, newsletters, name them) that resonates with my audience, whether to motivate, inspire, educate, sell, or simply inform. As a creative, I always strive to produce exquisite outputs that, hopefully, will enrich humanity and the world. Passionate about lifelong growth, my diverse interests lead me to endeavors that aim to leave a lasting impact. When not glued to my computer screen crafting content, you can find me engaged with other projects that feed my eclectic self or simply hanging out with the people I care about.

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