How tickets work
ReceivedWe have your request and it is in our queue.
In progressA team member is working on it.
Waiting on youWe need an answer or approval from you.
ResolvedWe have fixed it. Reply if anything is still off.
ClosedTicket closed. You can always reopen it by replying.
You get an email at every step. Reply to any update to add information to your ticket.